Hybrid Bilingual Credit Counsellor

at Credit Counselling Society

• Job title: Bilingual Credit Counsellor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$55,313 - CA$63,362 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, New Westminster, Canada

About the role

• Bilingual Credit Counsellor role focused on supporting clients in financial management and debt resolution. Providing personalized options, ongoing support, and valuable resources for financial stability.

Responsibilities

• Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
• Provide personalized options and strategies to help them effectively manage and resolve their debts.
• In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
• Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

Requirements

• Fluency in both English and French, in written and verbal communication.
• Post-secondary degree or diploma (an asset but not required).
• Three to five years of experience in financial services, counselling, social services, or related fields.
• Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
• Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
• Strong ability to influence and guide others, including addressing concerns and overcoming objections.
• Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required.
• Six Saturday shifts per year are also required.

Benefits

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
• A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
• A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
• Educational reimbursements (up to $2,500/year).
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.