Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
About the role
- Jr. Customer Support Specialist at Nokia troubleshooting network issues across IP Service Routers. Contributing to high-quality service and robust network operations for customers.
Responsibilities
- Conduct troubleshooting and resolve technical issues, ensuring customer data security while delivering swift, effective solutions.
- Drive customer satisfaction by contributing to Service Level Agreement (SLA) compliance and achieving top-quality KPI performance standards.
- Build trust and rapport by managing customer relationships, providing timely follow-ups, and keeping case details updated.
- Address critical network outages and performance issues, collaborating with TEC and R&D teams to identify root causes and implement solutions.
- Embrace the excitement of 24x7x365 support, showcasing adaptability with weekend shifts and nighttime maintenance, ensuring uninterrupted service
Requirements
- A Bachelor's degree or a relevant College Diploma with equivalent experience.
- Excellent communication and thrive in collaborative team environments, bringing both interpersonal and professional skills.
- Experience in troubleshooting IP networks, MPLS, and services like VPLS and VPRN, along with hands-on knowledge of BGP, EVPN, Linux, and a basic understanding of Containers, Dockers, VMs, and traffic generators such as Spirent or IXIA.
- It would be nice if you also had:
- Experience working in diverse platform environments.
- Proficiency with Linux command-line environments.
- Scripting expertise for SR Linux nodes, enabling automation of tasks and efficient deployments.
- Relevant certifications like Nokia IP/SRC, Nokia Data Center, or equivalents.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Job title
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Experience level
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Tech skills
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