Hybrid Customer Project Manager

at Nokia

• Job title: Customer Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Naucalpan de Juarez, Mexico

About the role

• Customer Project Manager responsible for managing customer projects and stakeholder relationships. Ensures successful project delivery within scope, budget, and quality standards.

Responsibilities

• Manage medium to high complexity customer projects/programs, ensuring delivery within scope, time, cost, and quality targets
• Act as the main customer interface, handling communication, complaints, changes, and relationship management.
• Align project execution with Nokia Mode of Operation, Business Groups/ Business Units guidelines, and PM@Nokia methodology.
• Lead planning, change control, and execution across cost, scope, schedule, and quality (CSSQ).
• Oversee financials, forecasts, profitability, and ensures accurate project data and reporting.
• Participate in pre-sales, defines delivery approaches, and manages transitions from Sell to Execute and Delivery to Care.
• Customize operational processes as needed and ensures contract management is executed.

Requirements

• Minimum of 5 years of Project Management experience in the Telecom Services sector
• Bachelor’s degree in Engineering, Computer Science, or a related discipline
• Fluency in English and Spanish is mandatory- Portuguese is a plus
• PMI PMP certification or an equivalent Project Management certification
• Advanced skills in MS Office and MS Project
• Customer-centric approach with outstanding communication skills
• Solid understanding of how businesses operate
• World class planning and preparation mindset

Benefits

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond