Customer Project Manager at Nokia leading cross-functional telecom projects ensuring quality and customer satisfaction. Collaborating with teams to drive innovation and project execution.
Responsibilities
Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
Lead and inspire project teams, fostering collaboration and accountability among team members.
Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.
Requirements
**You have:**
Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
Proven experience managing complex cross-functional projects and programs
Strong understanding of project management methodologies, including PM@Nokia
Excellent communication and stakeholder management skills
Bachelor’s degree in Engineering, Business Administration, or a related field.
Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
**Good to have:**
Experience in delivering projects in a cloud environment
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