About the role

Consumer Services Coordinator assisting individuals with disabilities and their families in the San Fernando Valley. Supports service arrangement, advocacy, and develops program plans for clients.

Responsibilities

Provides information, advocacy, and service arrangement for consumers and families.
Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
Identify and coordinate services for individuals and their families.
Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
Serve as an advocate for individuals served by community agencies.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
Comfortable working in underserved and non-traditional office settings to meet community needs.
Rotate officer-of-the-day duties with other Service Coordinators.

Bachelor’s degree in psychology, social work, sociology, or related human services field.
At least two years of related experience.
A Master’s degree in a related subject may be substituted for experience.
Understanding of family systems and appreciation for person-centered planning and thinking.
Knowledge of intellectual and developmental disabilities.
Good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
Excellent verbal and written communication skills.
Proficiency with MS Word and MS Outlook.
Valid California Driver’s License and reliable transportation, or acceptable substitute required.
Bilingual Spanish may be required dependent upon position.

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
Generous contribution to additional plans for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
Pre-Tax Flexible Spending Account for eligible health care expenses.
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
No cost Vision plan for employees and eligible dependents.
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan providing a monthly retirement allowance for eligible employees.
NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
Participate in the Public Service Loan Forgiveness program.
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
Holidays – NLACRC offers 12 paid holidays throughout the year.
Most positions are offered a hybrid – remote option.
Professional Development Opportunities & Growth.