Customer Support Engineer ensuring great customer experience for nShift products within a hybrid setup. Fluent in Dutch and English required with previous IT - Support or Customer Service experience.
About the role
- Senior Consultant/Sr. AE managing consulting efforts at NFP, providing advisory services in the P&C Insurance sector. Engaging with clients to deliver tailored solutions while overseeing project work and junior team contributions.
Responsibilities
- Perform all facets of consulting work, including management of clients, performance of project work, oversight of junior member contributions.
- Responsible for a wide spectrum of duties including managing client relationships and performing service deliverables.
- Engage with clients to develop and maintain strong relationships.
- Manage and serve as contact for key client relationships and is responsible for fulfillment of contracted services.
- Directs and oversees work performed by junior associates.
- Perform P&C analysis, including completion of insurance program reviews, remarketing strategy, claim analysis, request for proposals etc.
- Develop actionable programs and projects to broaden client service offering, with detailed timelines and clearly established milestones.
- Ensure fulfillment of client deliverables with clearly defined benchmarks and annual stewardship reporting.
Requirements
- Four-year College or University Degree preferred.
- Ideally 10+ years of P&C-related experience with an insurance carrier, consultant/broker, or in a risk management position.
- Working with Lender Review Clients a plus.
- In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.
- Experience with EPIC preferred or other CRM required.
- Property & Casualty License required upon hire.
- Additional designation a plus (e.g. CPCU, ARM, CRIS).
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
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