Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
About the role
- Lead Client Service Representative at NFP managing the CSR Team and complex client accounts. Providing effective customer support and collaborating with Account Managers in a hybrid setting.
Responsibilities
- Lead and supervise the CSR Team
- Manage complex client accounts using in-depth knowledge of company services
- Ensure effective customer support service for internal and external customers
- Establish and monitor team KPIs
- Assist in training new CSRs
- Work closely with Account Managers to support clients
- Identify and lead continuous improvement initiatives within the CSR department
Requirements
- High School Diploma or GED required
- 3-5 years of benefits/insurance experience in a customer service environment required (managerial role preferred)
- Strong customer orientation
- Proficiency with Microsoft Office Suite
- Knowledge of secretarial and office administrative procedures
- High level of interpersonal skills to handle sensitive situations
Benefits
- Competitive salary
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Job title
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Experience level
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Degree requirement
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