Hybrid Product Analyst, Customer Experience

at nesto

• Job title: Product Analyst, Customer Experience
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$60,000 - CA$75,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Product Analyst working at Nesto, Canada’s leading mortgage technology provider. Transforming business ideas into technical requirements and user stories for innovative solutions.

Responsibilities

• Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
• Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience before it reaches the development phase.
• Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
• Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
• Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements that solve real-world pain points.
• Implement system changes and configurations to tailor our lending solutions to the specific business needs of our partners.

Requirements

• Post-secondary education in computer science, business, information technology, statistics, or a related field.
• You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
• You possess a natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
• You leverage SQL to investigate system behavior and navigate databases independently, allowing you to anticipate edge cases and document the "if/then" logic required for a bulletproof feature.
• You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
• You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.

Benefits

• Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
• Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
• Best-in-Class Tools: Access to the resources and tech you need to execute without friction.
• Working framework: the environment that makes you productive and enables teamwork.