Cloud Infrastructure & Network Operations Engineer responsible for ensuring secure operation of a cloud network platform. Collaborating with a team to automate processes and resolve incidents.
About the role
- Cloud Operations Engineer at Ness Digital Engineering providing operational support across various applications. Collaborating globally for issue resolution and maintaining customer satisfaction.
Responsibilities
- Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy
- Strong Account Management skills
- Participate in knowledge transfer activities as required
Requirements
- Bachelor's degree in Computer Science / Software Engineering (or similar)
- 4+ years of experience working within application or software support and/or installation
- 2+ years of experience working within public or private cloud environments
- 2+ years of experience working in a Windows based environment including both production and personal systems
- 3+ years of experience working with NICE WFM products
- 3+ years communicating in English in a technical field
- Experience working with WFO related software (WFM, QM, etc.)
- Experience in Web Applications support
- Experience in Database Troubleshooting and Tuning (MS SQL)
- Experience in Scripting languages (Shell, PowerShell, etc.)
- Experience as IT (Network and system) that worked on Server issues mainly
- Strong troubleshooting and problem-solving skills
- Experience in customer support serving global customers.
Benefits
- access to trainings and certifications
- bonuses
- aids
- socializing activities
- attractive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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