Technical Onboarding Specialist configuring Nelly interfaces for health-tech startup. Conducting system tests and providing technical support in a hybrid work environment.
Responsibilities
Bring new practices live: You configure Nelly interfaces (VDDS, VDDS-RZ, API) remotely and, when required, on-site
System testing & quality assurance: After go-live you verify data flows, edge cases, and error patterns
Technical support: You handle incoming tickets via Jira
Analyze and resolve issues: Using logs, monitoring data and a bit of detective work, you find root causes and ensure they don’t recur
Build processes, not just follow them: You document and standardize procedures and work closely with the integrations team on improved workflows, playbooks, and automations.
Requirements
Native-level German
Strong communication skills
Technical aptitude with substance: background in IT support, vocational IT training (e.g., Fachinformatiker) or a technical degree
Confident with Windows systems and administration; software installations in networked environments are familiar to you
Structured, solution-oriented working style
Benefits
BVG public-transport pass or a Swapfiets membership to get around the city
Urban Sports Club membership to work out, stretch, or visit the sauna during the week
€500 learning & development budget
Excellent work equipment
Flexible working hours and a hybrid setup in the heart of Berlin
Enjoy up to 4 weeks of workation wherever you find inspiration
A cosy, dog-friendly office where good vibes are practically mandatory
A fridge stocked with cold drinks and snacks ready to be enjoyed
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