Hybrid Technical Onboarding Specialist

Posted 12 hours ago

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About the role

  • Technical Onboarding Specialist configuring Nelly interfaces for health-tech startup. Conducting system tests and providing technical support in a hybrid work environment.

Responsibilities

  • Bring new practices live: You configure Nelly interfaces (VDDS, VDDS-RZ, API) remotely and, when required, on-site
  • System testing & quality assurance: After go-live you verify data flows, edge cases, and error patterns
  • Technical support: You handle incoming tickets via Jira
  • Analyze and resolve issues: Using logs, monitoring data and a bit of detective work, you find root causes and ensure they don’t recur
  • Build processes, not just follow them: You document and standardize procedures and work closely with the integrations team on improved workflows, playbooks, and automations.

Requirements

  • Native-level German
  • Strong communication skills
  • Technical aptitude with substance: background in IT support, vocational IT training (e.g., Fachinformatiker) or a technical degree
  • Confident with Windows systems and administration; software installations in networked environments are familiar to you
  • Structured, solution-oriented working style

Benefits

  • BVG public-transport pass or a Swapfiets membership to get around the city
  • Urban Sports Club membership to work out, stretch, or visit the sauna during the week
  • €500 learning & development budget
  • Excellent work equipment
  • Flexible working hours and a hybrid setup in the heart of Berlin
  • Enjoy up to 4 weeks of workation wherever you find inspiration
  • A cosy, dog-friendly office where good vibes are practically mandatory
  • A fridge stocked with cold drinks and snacks ready to be enjoyed

Job title

Technical Onboarding Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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