Manager overseeing workforce optimization for Navy Federal's operations, optimizing resource utilization across multi-location operations with strategic planning responsibilities.
Responsibilities
Oversee, plan, and manage the workforce management activities of the assigned department
Direct the optimization of all resources for complex multi-location operations
Drive the continuous improvement of business frameworks, methodologies and practices to ensure compliance with applicable laws, regulations, and guidelines
Optimize the business unit work force
Oversee staffing functions that include forecasting, staffing requirements, turnover analysis, space planning, hiring plans, and operational analysis
Direct and develop appropriate priorities, policies and strategic recommendations to support senior management decisions
Partner and collaborate with operational leaders and peers to ensure that both the creation and execution of staff plans meet strategic department objectives
Requirements
Expert knowledge of applicable federal and state laws, rules and regulations
Ability to develop strategies to address highly complex and sensitive business issues
Extensive experience supervising and leading professional employees
Significant experience working with all levels of staff, management, stakeholders, vendors
Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience working with cross-functional teams and leading projects
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill resolving conflicting requests and meeting changing requirements
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert organizational, planning and time management skills
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
Expert verbal and written communication skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Bachelor's degree in Statistics, Mathematics, Business Administration, or related field, or the equivalent combination of education, training, and experience
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