Hybrid Director, Enterprise and Operational Risk – ServiceNow IRM

at Navy Federal Credit Union

• Job title: Director, Enterprise and Operational Risk – ServiceNow IRM
• Job type: Full Time
• Experience level: Lead
• Salary: $150,100 - $206,450 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Vienna, United States

About the role

• ServiceNow IRM Risk Architect leading design and integration of risk management solutions for Navy Federal. Collaborating with clients to enhance enterprise risk practices.

Responsibilities

• Lead Design of ServiceNow IRM Solutions: Collaborate with clients and internal teams to architect robust ServiceNow IRM solutions, including the documentation of how the system works and developing a strategic roadmap to enhance the system architecture and overall program going forward.
• Establish and identify workflow automation opportunities and use case accelerators to streamline current and future risk processes, improve user experience, and enable data-driven decision-making.
• Help design data and system integrations between ServiceNow capabilities, especially within the IRM space, to ensure seamless data exchange and support end-to-end risk management processes across the enterprise.
• Collaborate with business, senior leaders and technical stakeholders to define governance structures, risk and compliance frameworks, and ensure solutions adhere to industry standards and best practices.
• Work closely with first and second lines of defense (1LOD and 2LOD) risk teams to define, document, and adopt risk management processes, driving operational excellence and risk awareness throughout the organization

Requirements

• Bachelor’s Degree in Business Administration, Risk Management, Auditing, Computer Science or related field or equivalent combination of training, education and experience
• Extensive hands-on experience with ServiceNow IRM design, configuration, and integration in enterprise environments.
• Expert knowledge of risk management, governance and compliance principles.
• Ability to communicate complex technical concepts to both technical and non-technical audiences and facilitate client workshops.
• Experience working with cross-functional teams and multiple lines of defense in risk management.
• Expert knowledge of applicable federal and state laws, rules and regulations
• Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Expert experience working with all levels of executives, management, staff, stakeholders, and vendors
• Expert written and verbal communication skills.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities