As a System Administrator at Kyndryl, solve complex problems across platforms and services for major clients. Engage in system management and security compliance while collaborating with a talented team.
About the role
- IT Application Administrator supporting IT operations and providing service management at Mytheresa in Munich. Collaborating across teams to manage user accounts and network infrastructure.
Responsibilities
- Provide on-site 1st and 2nd level support via Jira Service Management; collaborate with teams and meet SLAs.
- Install, configure, and maintain printers and scanners; manage IP print servers, queues, and drivers.
- Manage Active Directory and Group Policy: user/group lifecycle and workstation policies.
- Manage Microsoft 365 and Google Workspace users, groups, licenses, and provide basic service support.
- Package, deploy, and patch applications; manage endpoints with Baramundi (or similar) and maintain inventory.
- Perform initial network diagnostics (LAN/WAN/VLAN, DNS/DHCP, Wi‑Fi, VPN, routing/switching) and coordinate with service providers.
- Automate and document using PowerShell; perform root-cause analyses, create KB articles and runbooks in Confluence, and adhere to ITIL processes.
Requirements
- 3+ years' experience in IT support (1st & 2nd level) using Jira Service Management and Confluence in SLA-driven environments
- 1–3 years of hands-on experience with printers/scanners and IP print servers (drivers, queues, server-side configuration)
- Strong knowledge of Active Directory and Group Policy: user/group lifecycle and workstation policies
- Solid foundational networking knowledge: LAN, WAN, VLAN, routing/switching, DNS/DHCP, TCP/IP, VPN
- Endpoint and software deployment experience; endpoint management (Baramundi preferred; Intune/SCCM/Jamf advantageous)
- Proficiency in PowerShell for automation and reporting
- Excellent communication skills in German and English; team-oriented; good knowledge of ITIL; strong documentation and root-cause analysis skills.
Benefits
- Up to 32 days of annual leave depending on length of service, starting at 28 days
- Remote work up to 20% of your contracted hours (subject to role and position)
- 10 days per year of remote work from abroad within EU countries (subject to role and position)
- Language and e-learning courses
- Employee discounts of up to 30%
- Company pension scheme
- Discounted membership offers for selected sports platforms and gyms
- Discounted travel pass
- Access to LinkedIn Learning
- Individual support for mental health and well-being (e.g., work‑life balance support)
- Social day (paid day for community or volunteer activities)
- Employee stock purchase plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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