Customer Project Manager managing delivery of Network Infrastructure projects for major account in Japan. Responsible for project profitability and customer satisfaction while ensuring quality execution.
About the role
- Project Manager driving initiatives to enhance care delivery for seniors at myPlace Health. Collaborating with clinical staff and leadership in a mission-driven environment.
Responsibilities
- Bring teams together: Assemble and guide cross functional teams made up of clinical staff, operations, leadership, and external partners so everyone is working toward the same goals.
- Build trust with stakeholders: Connect with people at all levels of the organization, listen to their needs, and keep them aligned, informed, and engaged through every stage of the project.
- Own the project from start to finish: Define scope, set clear objectives, manage budgets and resources, and track progress so projects are delivered on time and with the expected results.
- Stay ahead of risks: Spot potential issues early, create practical plans to address them, and adjust timelines or approaches as needed while keeping priorities in focus.
- Protect quality and compliance: Make sure every project follows organizational policies, regulatory requirements, and best practices in care delivery and daily operations.
- Keep everyone in the loop: Share clear, consistent updates with teams and leaders so they always know what is happening, what is changing, and what comes next.
- Improve how we work: Support strategic initiatives and process improvements, using projects as a way to streamline workflows and strengthen operations.
- Jump in where you are needed: Take on additional responsibilities and special projects as needed to support the team and the organization.
Requirements
- Heart for older adults: Real passion for serving high risk seniors and frail older adults, with a commitment to high quality, person centered care.
- Collaborative mindset: Comfort working in a fast paced, team oriented environment where partnership, communication, and collaboration are part of every day.
- Project management experience: At least five (5) years of hands on project management experience, strongly preferred in healthcare or a related setting.
- Proven delivery record: Experience leading cross functional projects from kickoff through completion, including working with technical teams to deliver clear business outcomes.
- Relationship and influence skills: Talent for building consensus, managing stakeholder relationships, and keeping diverse teams aligned and moving in the same direction.
- Process improvement focus: Background in implementing and managing process improvement efforts using established tools and methodologies.
- Strong organizational skills: Sharp attention to detail and the ability to manage multiple projects, deadlines, and priorities without losing sight of the big picture.
- Change leadership: Proven ability to guide teams through change and support successful adoption of new processes, tools, or systems.
- Systems and tools comfort: Proficiency with Microsoft Word, Excel, Outlook, and project tools such as Smartsheet, Visio, or Microsoft Planner.
- Commitment to growth: Project Management Professional certification is a plus, or a willingness to obtain it within six months of hire.
Benefits
- Competitive Pay & Total Rewards
- Performance-Based Incentives
- Ongoing Growth & Feedback
- 401(k) plan with employer match
- Health Coverage that Fits Your Life
- Dental and vision insurance
- FSA/HSA options
- Short- and long-term disability
- Basic life insurance
- Generous Time Off
- Paid parental leave
- Child care stipend
Job title
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