Business Systems Analyst gathering requirements and designing solutions for business needs. Overseeing implementation and ensuring systems align with business goals.
About the role
- IT System Engineer focused on support and improvement of non-medical hospital applications. Requires strong technical competencies and collaboration with internal teams.
Responsibilities
- Analyze and resolve technical incidents (2nd-level support)
- Restore service levels in accordance with SLA requirements and initiate corrective measures
- Provide clear, technical feedback to customers
- Actively communicate with customers, first-level support and internal teams
- Maintain careful and traceable documentation in the ticketing system
- Support the improvement and standardization of incident management processes
- Handle escalations and interface management
- Comply with technical, organizational and data protection requirements as well as quality standards
Requirements
- At least 2 years' experience in IT support, system integration, or comparable technical roles
- Strong knowledge of Windows operating systems and Microsoft SQL Server
- Experience working with logs, interfaces (e.g., web services, HL7), SQL debugging and technical incident analysis
- Familiarity with remote support tools and structured ticketing and documentation processes
- German language skills at C1/C2 level
- Fluent English (B2)
- Analytical, solution-oriented, structured and reliable working style
- Team player, self-motivated and eager to learn
Benefits
- Meaningful work with social impact supporting essential non-medical hospital operations
- Secure employment with a growing, owner-managed company
- Varied analytical tasks with a high degree of responsibility
- Flexible working hours and regular remote work options
- Comprehensive social benefits, including company car options, occupational pension schemes, JobRad (company bike) and health programs
- Strong learning culture with individual training and development opportunities
- Collaborative, interdisciplinary team with short decision-making paths
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