Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Manager supporting social media management for a gaming agency's clients. Leading content deployment across social channels and collaborating with internal teams for effective engagement.
Responsibilities
- Support the agency and client teams in the day-to-day operations for clients’ owned and operated social media accounts
- Lead the management and deployment of all assets filtering through the internal teams and publishing to clients’ channels
- Support the team on social reactive opportunities, reporting, and admin as needed
- Manage the deployment and publishing of content across all social media platforms
- Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule
- Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data
- Maintain organization of all creative assets on the team’s internal servers and drives
- Ability to QA assets and copy before reviews/final delivery
- Share final assets and post copy to the publishing tracker and regional teams once approved by client
- Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker
- Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations
- Monitor social channels daily for general gaming trends and cultural conversations, reporting back to internal team with suggestions on how to tailor social strategy to the social climate
- Monitor competitors, partners, and well-known creators for opportunities to engage or amplify
Requirements
- Candidates must have FPS gaming experience and a strong interest in the gaming space
- Previous employment as a social media community manager for a gaming or integrated marketing agency preferred
- Social listening experience is absolutely required
- 1-3 years of experience in supporting a Brand’s social media account
- 1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool
- Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool
- Hands-on social listening skills
- You have a love for all things social media and live/breathe gaming.
- Candidates must reside on the West Coast of the United States
Benefits
- unaccrued time off
- sick time
- paid company holidays
- medical/dental/vision insurance
- life insurance
- disability insurance
- maternity/paternity benefits
- 401(k) for regular full-time employees
- access to TPG Academy for learning experiences and development programs
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