Data Analyst supporting data - driven decision making using SQL and BI tools at CCC. Collaborating with teams to analyze data, build reports, and provide actionable insights.
About the role
- Operations Data Analyst improving efficiency and operations using data analytics in a tech upskilling platform, collaborating with various stakeholders for insights and metrics.
Responsibilities
- Coordinate large team communication & reporting forums across Operations to increase change adoption, transparency and collaboration.
- Develop and maintain dashboards, deliver critical insights for the Operations team in partnership with the Data & Insights team to track key performance indicators (KPIs) and support the execution of daily operations.
- Assess and analyse data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and personal OKRs
- Support with ad-hoc strategic project management within Delivery including research and coordination.
- Complete ad hoc analysis in support of continuous improvement efforts (as opposed to D&I functional and upward reporting)
- Codify standards for projects (templates, processes, etc), pilots and experiments
- Work with leaders to assess project plans and identify testing opportunities based on research and analysis
- Establish and maintain a centralised roadmap for pilots, experiments and projects within Delivery
- Manage the combined delivery & ops action plans / OKRs as a comprehensive execution tracker and unified view of all initiatives with Delivery.
- Develop and drive initiatives to improve the quality and health of data, so stakeholders can trust it
Requirements
- ~3-6 years of professional work experience; ideally 1+ year of experience within a data analyst role in a data centric organisation.
- Essential: Excel/Google Sheets, SQL/ Metabase
- Desirable: Tableau
- Strong spreadsheets and/or SQL basics; comfort with a modern warehouse/BI stack; can translate business questions into metrics and dashboards.
- Ability to take a project from concept, through planning and implementation, and into execution as an operational process
- Hands‑on experience with LLM tools and no‑/low‑code (e.g., prompt design, templated copilots, Zapier/Power Automate/Make) to deliver business outcomes.
- Crisp writing, facilitation, and stakeholder updates; able to influence without formal authority.
- Excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally.
- Strong analytical skills with the ability to leverage data for informed decision-making and continuous improvement initiatives.
- Ability to thrive and navigate effectively within a dynamic, fast-paced, and evolving work environment.
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
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