Hybrid Customer Impact Enablement Manager

at Multiverse

• Job title: Customer Impact Enablement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Customer Impact Enablement Manager at Multiverse implementing Customer Impact playbook. Leading training sessions and managing cross-functional projects to enhance productivity.

Responsibilities

• The Customer Impact Enablement Manager will partner with leadership to implement and iterate our Customer Impact playbook.
• You will be attached to key priorities for the GTM organisation, and own the delivery of enablement solutions to accelerate progress.
• You will be seen as a go-to person for execution support and skill development, leading training sessions and business change projects in equal measure.
• You will take responsibility for ensuring effective new hire onboarding, continuous knowledge and skill development, and managing cross-functional projects to improve overall productivity and efficiency.

Requirements

• Have a track record as a high-performing IC or leader in a hypergrowth Customer Success organisation.
• Can project manage through effective discovery, scoping, building and delivery of enablement programming aligned to organisational priorities.
• Can build senior and executive-level relationships through trust and competency
• Can elevate their thinking from ‘what does great look like?’ to ‘what’s the best way for somebody to learn and apply what great looks like?’
• Want to be part of a team where AI exploration is a default ingredient in every project

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!