Vendor Account Manager responsible for vendor satisfaction and operational standards in Florida. Ensuring high service levels and addressing vendor issues.
Responsibilities
Delivering a high level of service to our vendors
Building and sustaining strong working relationships with cross-functional departments
Acting as the single point of contact for vendor escalations
Coordinating and conducting provider performance evaluations
Managing and maintaining credentialing compliance in accordance with MTM client contracts
Providing ongoing support to transportation providers regarding claims, payments, eligibility, utilization management
Requirements
High School diploma or GED
College Degree or equivalent work experience
Minimum 2 years’ experience as an Account Manager or relevant related experience
1-2 years’ operational experience
Must possess a valid driver’s license
Knowledge of transportation logistics
Moderate skills in Microsoft Office
Analytical in using data to drive operational and cost improvement
Ability to maintain high level of confidentiality
Ability to identify with customers' needs and circumstances
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