Hybrid Head of Product Design

at Moonpig

• Job title: Head of Product Design
• Job type: Contract
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Head of Product Design shaping high-quality digital experiences for Moonpig Group's gifting platform. Leading design strategy while promoting user-centered design and collaboration across teams.

Responsibilities

• Define and communicate the Frequency design strategy across Plus, Reminders, App and Editor.
• Translate company goals into clear design principles and direction that guide teams.
• Inspire cross-tribe collaboration and elevate design quality across end-to-end journeys.
• Act as a core member of the Product & Design leadership team, aligning with senior product and engineering stakeholders.
• Shape roadmaps, resolve trade-offs and ensure Frequency strategy integrates into the wider product direction.
• Represent design in strategic forums and influence senior decision-making.
• Build strong relationships with stakeholders across the business to deepen understanding of customer and commercial needs.
• Lead, coach and develop designers across multiple domains, including areas outside your own historical expertise.
• Build a culture of autonomy, creativity, psychological safety and high performance.
• Strengthen design rituals, standards and review practices across Frequency.
• Develop senior ICs and emerging leaders through tailored, inclusive coaching.
• Oversee delivery of high-impact, cross-tribe initiatives that drive frequency and retention.
• Improve planning, governance and systems to enable fast, consistent execution.
• Connect user insight and design strategy to measurable business outcomes.
• Shape OKRs and prioritisation models that demonstrate design’s commercial impact.
• Maintain a high bar for design craft, consistency and innovation.
• Bring external inspiration, industry benchmarks and thoughtful experimentation, including the use of AI where it adds value.

Requirements

• Proven experience leading Product Designers in a fast-paced, tech-led environment.
• Experience as a Head of Product Design, owning design strategy for a complex product area.
• Comfortable balancing strategic leadership with hands-on craft, staying close to execution.
• Strong people leader with experience coaching senior ICs.
• Able to co-create and unlock long-term design vision across multiple teams and disciplines.
• Deeply user-centred, with a passion for embedding customer insight into design decisions.
• An excellent communicator who can clearly articulate design rationale and influence senior stakeholders.
• Solid understanding of how products are built across web and native apps.
• AI-literate, with experience using AI tools for ideation, production or optimisation.
• Confident working with design systems, Figma and modern design tooling.
• Experience in loyalty, retention or frequency-based products is highly valuable.

Benefits

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Career Growth: Learning allowances, coaching & development programs.