Lead the full retention funnel: design lifecycle campaigns, automated email and in - app journeys, and run experiments. Use quantitative and qualitative analysis to identify churn drivers and collaborate cross - functionally to improve product adoption and long - term retention.
About the role
- Tele Sales & Retention Specialist responsible for retaining clients and negotiating solutions. Handling cancellations and enhancing customer satisfaction through problem-solving.
Responsibilities
- Are you a **problem-solver, negotiator, and retention expert** who thrives under pressure? Do you have a **sales mindset** and a passion for turning challenges into opportunities? If so, we need you on our team!
- As a **Tele Sales & Retention Specialist**, you’ll play a critical role in **retaining clients, handling complex cases, and driving customer satisfaction**. Whether it’s resolving cancellations, negotiating solutions, or managing high-pressure situations, you’ll be the **go-to expert** for saving the day!
- **What You’ll Do:**
- **Customer Retention & Problem-Solving** – Handle cancellation requests, complaints, and customer escalations.
- **Sales & Negotiation** – Persuade and retain clients through strong negotiation tactics.
- **Multi-task & Decision Making** – Work independently while making quick, effective decisions.
- **Reporting & Analysis** – Track and analyze data (Excel skills are a plus!).
- **Collaboration** – Work closely with different teams to enhance the customer experience.
Requirements
- **Who We’re Looking For:**
- **Sales Experts** – Background in **outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales**.
- **Retention Pros** – Experience in **customer support, back-office, or 2nd line support** (preferably in banking or telecom).
- **Strong Communicators** – Proven **negotiation & persuasion** skills.
- **Proactive Problem-Solvers** – Independent decision-makers who **own their work**.
- **Multi-taskers & Adaptable Thinkers** – Able to handle pressure and deliver results.
- **Excel & Reporting Skills** (Bonus!) – Comfortable working with numbers and data analysis.
- Open to evening shifts (up to 10 PM max)
Benefits
- Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.
- Mental Well-being: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.
- Physical Health: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.
- Social Wellness: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.
- Financial Empowerment: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.
- Growth Opportunities: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.
- Join us and grow in a community that supports every aspect of your wellness!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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