Lead the full retention funnel: design lifecycle campaigns, automated email and in - app journeys, and run experiments. Use quantitative and qualitative analysis to identify churn drivers and collaborate cross - functionally to improve product adoption and long - term retention.
FG
Hybrid Senior Analista Comercial e Retenção de Clientes
Posted 3 weeks ago
About the role
- Analista Comercial atuando na gestão de clientes estratégicos na Farmácias APP. Foco em Customer Success e retenção com análise de performance.
Responsibilities
- Gerenciar uma carteira estratégica de clientes, atuando como ponto focal consultivo e garantindo evolução contínua da parceria.
- Conduzir análises profundas de performance, interpretando indicadores e antecipando riscos de churn para implementar ações corretivas.
- Liderar reuniões estratégicas com clientes, direcionando boas práticas, oportunidades de melhoria e alinhamentos de roadmap.
- Identificar e estruturar oportunidades de upsell, cross-sell e expansão, conectando necessidades do cliente às soluções da empresa.
- Realizar venda consultiva de espaços e subsídios (Mídia Kit), apresentando valor e orientando decisões com base em dados.
- Colaborar com áreas internas para solucionar demandas críticas, influenciar melhorias de processos e contribuir para aprimoramento de playbooks e jornada do cliente.
Requirements
- Experiência prévia em Customer Success, Pós-Venda ou Atendimento B2B
- Vivência com CRM e rotinas de acompanhamento de clientes
- Conhecimento básico de e-commerce, marketplace ou SaaS
- Experiência com indicadores de negócio
- Facilidade com ferramentas digitais e dados
- Diferenciais: Experiência com retenção e expansão de contas, Atuação em startups ou empresas de tecnologia, Vivência com onboarding e automação de processos, Capacidade de leitura de métricas e relatórios.
Benefits
- Vale Alimentação
- Vale Refeição
- Total Pass
- Plano de Saúde
- Plano Odontológico
- Seguro de Vida.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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