IT Training Delivery and Adoption Manager leading IT training delivery across the firm in Tampa, enhancing the learner experience and training effectiveness while overseeing the training team.
About the role
- Technology Adoption Specialist at Moneris facilitating employee engagement and understanding of workplace technologies. Executing end-to-end initiatives on Microsoft 365 and emerging tools in a hybrid environment.
Responsibilities
- Own and execute end‑to‑end technology adoption initiatives that improve employee understanding, engagement, and sustained usage of workplace technologies
- Design, build, and evolve a Change Champion Network to influence adoption and promote new ways of working
- Lead hands‑on enablement initiatives such as the Tech Café, creating approachable, engaging learning experiences
- Develop, manage, and evolve internal “social” communication channels (e.g., Viva Engage) to drive awareness, engagement, and adoption of end‑user technologies
- Create and maintain a consistent cadence of Viva Engage posts and internal communications content aligned to adoption priorities
- Develop and deliver engaging adoption materials, including training sessions, demos, quick‑start videos, and written communications
- Partner with End-user Services leadership to shape and deliver a digital fluency and tech savviness strategy
- Collaborate cross‑functionally with IT, Learning & Development, and Communications to ensure adoption messaging is aligned
- Support the use of Copilot and AI‑enabled tools, helping employees understand practical and responsible use cases
- Define, track, and communicate adoption success through meaningful metrics, usage trends, and qualitative feedback
- Maintain working knowledge of business applications, collaboration platforms, and emerging workplace technology trends
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience
- 4+ years of experience in technology adoption, end‑user enablement, digital workplace, or a related role
- Strong hands‑on experience with Microsoft 365 including Teams, SharePoint Online, OneDrive, Viva Engage, and meeting room technologies
- Demonstrated comfort using and teaching AI tools, including Copilot or similar technologies
- Exceptional written and verbal communication skills, including experience creating engaging internal communications or “social” style content
- A creative mindset with the ability to design engaging, user‑focused training and communications
- Proven ability to work independently, manage priorities, and keep stakeholders informed
- A collaborative, outcome‑driven approach with a strong personal quality bar
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
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