Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Manage technical product integration for seamless payment experiences across multiple regions. Collaborate with cross-functional teams and external partners to optimize payment solutions
Responsibilities
- Collaborate Effectively with payment gateway providers and external partners to build and maintain strong, strategic relationships.
- Manage and Drive the integration of multiple payment gateways into our systems, ensuring they meet compatibility, security, and performance standards.
- Coordinate Cross-Functional Efforts with Account Managers, Finance, TAM, and Engineering teams to deliver seamless merchant experiences and foster continuous improvement.
- Work Closely with External Partners to explore and implement new payment methods, technologies, and features.
- Utilize Project Management and Technical Consulting Skills to oversee high-quality project delivery, ensuring the technical integrity of all merchant integrations.
- Provide Expert Consultation on optimizing payment solutions, including checkout experiences, authentication, and platform onboarding, working alongside Developers and TAM.
- Serve as a Key Knowledge Holder on the Mondia platform, APIs, and best practices for integration.
- Specify Detailed Requirements for the core platform, including defining and aligning the organization around payment standards and API implementations.
- Draft and Clarify User Stories to ensure cross-functional product teams clearly understand them.
- Ensure Product Requirements Gathering and Prioritization to align with company goals.
- Support Product Development Execution with Product Team members, including Product Design, Technology, and Data Science.
- Participate Actively in UATs, ensuring product quality and adherence to specifications.
Requirements
- Deep understanding of alternative payment methods and mobile carrier billing space, with prior experience working on such products.
- Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK’s, etc.), and desire to improve technical acumen
- Able to work with APIs both REST and SOAP, fire a requests and see the result.
- Strong knowledge of API authentication methods, including Basic Auth, OAuth 2.0, JWT, and other types.
- Do not hesitate to write small Java code snippets to better understand how the new integration should function during the scoping process. utilizing resources like Google and ChatGPT for support.
- Strong ability to translate technical jargon into clear business benefit
- Capable of working with Figma and similar tools to create mockups when needed.
- Bachelor’s degree in a relevant field (e.g., Computer Science, information technology)
- 5 years of equivalent project management experience managing complex
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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