Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Technical Product Owner managing product data solutions at Mondelēz International. Overseeing digital content and syndication strategy in a multi-national environment.
Responsibilities
- You provide software and applications expertise responsible for the roadmap and implementation of the solutions
- Build subject matter expertise in digital content management and syndication technologies and best practices, and educate others
- Responsible for the implementation & management of digital content strategy and technology capabilities focused on product data (PIM), and the internal and external services associated with it
- Ensure the solutions are fit for purpose for digital content syndication and are adopted to their fullest potential across markets
- Define strategy and roles & responsibilities behind BPO Content Governance Team, in partnership with Operations teams and vendors
- Govern product digital content and process quality across creation and syndication
- Partner with the Global Solution Owner for Product Aggregation and Syndication to optimize use of technology assets and simplify e2e data flow
- Simplify solution landscape and improve speed of data delivery to consumers and meet evolving digital shelf requirements
- Enable Sales and Marketing by providing the insights, communication capabilities, and single source of trusted and governed product & content data
- Control costs by ensuring transparency of costs and total cost of ownership as new projects are implemented
Requirements
- 10+ years of professional experience, preferably in Data Management / Data transformation, ideally in the consumer goods industry
- 5+ years of experience in digital content and eCommerce
- Proven experience partnering with sales/marketing in delivering product data (digital assets, logistical information) to Customers across most demanding North America and European markets
- Proven experience developing and executing successful data technology and data architecture strategies that deliver sustainable earnings and a competitive advantage
- Sound DAM, PIM, and GDSN knowledge, preferably with Adobe and Informatica experience
- Proven experience managing third party vendors delivering solution support and BPO services
- Experienced at identifying and evaluating innovative data technology companies and leading negotiations to conclude partnerships and/or alliances
- Degree in Data Management, IT, Computer Science or equivalent
Benefits
- annual bonus payment based on performance
- top attractive benefits
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