NICE CXone Engineer focusing on call flow design, NLU integrations, and automation solutions at Capgemini. Requires strong expertise in NICE CXone and telephony protocols in a hybrid model.
About the role
- Sr Core Engineer providing support for core IT services and systems. Collaborating with IT teams for enterprise environments and technical mentorship in hardware and software troubleshooting.
Responsibilities
- Provides third level endpoint and Windows Server support, including installation, configuration, and troubleshooting of hardware, software, and peripherals across local and remote locations.
- Troubleshoots complex technical issues using desktop remote‑control tools and other diagnostic methods.
- Utilizes IT service management tools to track, update, and close incidents.
- Supports the deployment, maintenance, and testing of operating system images, software deployments, and patch revisions, including building automated installation packages and Windows scripting as needed.
- Collaborates with internal IT teams, IS management, support center personnel, vendors, and application teams to resolve issues and support business operations.
- Supports third‑party vendors providing services by coordinating technical activities and issue resolution as needed.
- Provides technical leadership and mentorship to Core Engineers and other IT staff.
- Participates in small to large infrastructure and endpoint‑related projects, contributing to timely completion and operational stability.
- Work as a team to maintain the SLA of incoming tickets in the queue.
- Assists with the recovery and disposition of unused systems and supports upkeep of lab and staging environments.
- Supports special projects, including travel, when business needs arise.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 4-6 years relevant experience or equivalent education and/or experience.
Benefits
- Employee login
- Professional opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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