Sales Account Manager focused on cultivating client relationships and driving territory growth for a chemical distribution company. Collaborating across teams to deliver innovative solutions and services.
About the role
- Account Manager handling top accounts for Mixpanel's analytics solutions. Fostering customer success and relationship excellence in SaaS environments.
Responsibilities
- Being a single point of contact for all aspects of the account (internal and external quarterback).
- Work in partnership with a dedicated Customer Success Architect on their accounts.
- Production & ownership for iterating upon and driving a strategic account plan for every account.
- Driving business reviews against the success plan with involvement from the Executive Sponsors.
- Facilitating executive alignment.
- Constant monitoring of their business and the industry in which they operate - to understand where opportunities or threats may be arising.
- Identification, qualification, and management of expansion opportunities.
- Renewal negotiations and end-to-end execution.
- Forecasting and business planning (including strategic account plans and QBR/EBRs).
- Collaborate cross-functionally with key internal partners such as Sales Engineering, Professional Services, Product, Marketing, and Legal.
- Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.
Requirements
- 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager, or Account Executive
- Proven experience in developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD.
- Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR.
- Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.
- Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player.
- Adaptability — you understand that change is constant, and you embrace it.
- Agility and resilience — you move quickly and encourage continued improvement.
- Strong work ethic, desire to learn, and a drive to excel.
- Curiosity for the product analytics space.
- Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally).
- Ownership - results-driven and accountable for your own success.
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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