Hybrid Senior Customer Service Administrator – IntelliScript

at Milliman

• Job title: Senior Customer Service Administrator – IntelliScript
• Job type: Full Time
• Experience level: Senior
• Salary: $49,900 - $88,895 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Brookfield, United States

About the role

• Customer Service Administrator responsible for resolving disputes with insurance applicants. Interacting via phone and email to manage cases and ensure information accuracy.

Responsibilities

• Interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information.
• Respond to applicants’ questions via phone and email in a timely manner.
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline.
• Correct erroneous reports.
• Coordinate with insurance clients to ensure updated information is received.
• Track all related case information in Salesforce.
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Requirements

• High school diploma or GED required.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Minimum of 5 years of customer service experience, preferably in a phone-based environment.
• At least 5 years of administrative experience.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 paid holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.