SDR responsible for daily outbound lead prospecting via phone and WhatsApp at Mercafacil. Ensuring quality interaction and lead qualification for sales meetings.
Responsibilities
Conduct active prospecting with a focus on outbound phone calls;
Schedule meetings and hand over qualified leads to the Account Executive (AE);
Record and update all interactions daily in the CRM and tracking spreadsheets;
Organize daily work routines and define outreach strategies to maximize results;
Participate in bench sessions and team knowledge-sharing to drive continuous learning and performance improvement;
Continuously develop public speaking and refine the sales pitch, applying methodologies such as SPIN Selling in approaches.
Requirements
Proven experience with active outbound prospecting, Inside Sales, or Pre-Sales, working with volume and quality targets;
Practical knowledge of sales methodologies such as SPIN Selling and negotiation techniques;
Proficiency with Microsoft Office, comfortable analyzing data, KPIs, and tracking spreadsheets;
Ability to conduct consultative conversations, build rapport, and handle objections;
Organized and autonomous, able to manage own routine, prioritize tasks, and follow commercial processes;
Performance-oriented profile, with the ability to read metrics and focus on continuous improvement;
Resilience, consistency, and a strong sense of responsibility for results.
Courses and/or certifications in Sales, Pre-Sales, CRM, or Inside Sales;
Experience with CRM tools and disciplined recording and follow-up practices;
Previous experience in high-cadence environments with clear targets;
Quick learner with ease adopting new processes and tools;
Agility
Boldness
Collaboration
Curiosity
Self-development
Pursuit of excellence
Commitment to inclusion
Sense of prioritization
Resilience
Problem-solving focus
Benefits
Health insurance (Sulamérica or Central Nacional Unimed depending on predominant region) for you and your dependents with no monthly fee; copayments apply based on usage;
Dental plan (Odontoprev) for you and your dependents with no monthly fee; copayments apply based on usage;
Dasa telemedicine with multiple online care options, no referral required and no copayments;
"Meu Doutor" family doctor service available to employees and dependents enrolled in the medical plan;
Maternity program (applicable to employee or dependent) to provide a safer, more supported experience during pregnancy, delivery and postpartum;
Free flu vaccination for you and your dependents;
Prevenar 13 vaccine to help protect against 13 types and subtypes of pneumococcal bacteria;
Life insurance;
Gympass;
Extended maternity and paternity leave;
Flexible benefits with the Caju card | Meal and Food Vouchers (VR/VA);
Birthday off to celebrate your birthday;
Day off for moving house;
Extended honeymoon leave to enjoy your time after marriage;
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