Collaborateur(trice) Comptable confirmé(e) at Exco Bayonne handling diverse client portfolios and fiscal declarations with a human and familial company ethos.
MI
Hybrid Key Accounts Coordinator
Posted last month
About the role
- Key Accounts Coordinator tasked with service sales and coordination for MEPPI's Key Accounts. Focused on strengthening customer relationships and managing service opportunities in the Warrendale area.
Responsibilities
- Identify and cultivate business opportunities for Key Accounts by selling services, extended warranties, and value-added offerings.
- Maintain consultative relationships by providing guidance, information, and proactive support; identify cost-savings and new service opportunities.
- Maintain accurate sales opportunity and service order data in MEPPIs CRM and business systems.
- Prepare and present customer quotes, including RFP submission packages; follow up to close renewals, upsell service levels, and track customer budget cycles and close dates.
- Help improve Point of Sale and post-startup capture rates for extended warranties in coordination with the sales team.
- Ensure timely and correct invoicing for service contracts and extended warranties.
- Increase margins through strategic pricing, direct sales, and promoting MEPPI service quality.
- Coordinate third-party services for non-MEPPI equipment, negotiate costs, apply margin, quote, and close business.
- Record and report on lost opportunities to support continuous improvement.
- Compile data and prepare reports summarizing sales, service performance, and customer insights.
- Coordinate services with customers, technicians, authorized service providers (ASPs), and vendors.
- Create and manage service orders for parts, labor, commissions, billable service, and contract maintenance.
- Generate and process paperwork to ensure proper payment for service provider work.
- Create and process parts orders associated with field service activities.
- Ensure preventative maintenance is scheduled and completed on time for all active service agreements.
- Answer customer calls and written inquiries about field services, providing timely and accurate support.
- Update procedures and work instructions as required for process accuracy and compliance.
- Work with Finance to set up new customers and service providers.
Requirements
- Associates degree in Business or related discipline
- 3-5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience
- Intermediate knowledge of selling services
- Basic knowledge of UPS products and the UPS industry
- Advanced interpersonal, communication, and presentation skills
- Ability to work effectively in a team environment and balance multiple projects simultaneously
- Strong organizational skills and customer-centric mindset
- Advanced computer skills with MS Office
- Proficiency with ERP/MRP and CRM systems
Benefits
- Comprehensive Health Coverage : MEPPI pays 90% of medical, dental, and vision plan costs.
- Retirement Plans : 401(k) plan with up to a 4% company match.
- Generous Paid Time Off : Begin earning vacation after 90 days, plus 12 paid holidays annually.
- Career Development : Access to training programs, continuing education, and professional development support.
- Exclusive Employee Perks : Profit sharing, 24/7 access to the Warrendale, PA fitness center, and participation in MEPPIs Wellness Program.
Job title
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