Senior UX Writer crafting engaging app content for connected home products at a leading organization. Collaborating with designers and engineers in a hybrid work model in Stockholm.
About the role
- Voice AI Conversation & Campaign Writer at Medical Guardian creating empathetic and intelligent engagement for AI bots. Collaborating with teams to enhance senior wellness and interaction.
Responsibilities
- Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
- Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
- Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
- Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
- Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
- Maintain brand voice guidelines and ensure tone consistency across all AI interactions
- Partner with Member Services to ensure conversations meet real-world needs and reduce friction
- Document conversational patterns, edge cases, and escalation paths for human handoff
- Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction
Requirements
- 1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
- Strong command of English language, tone, clarity, and grammar
- Natural empathy and the ability to write for sensitive and emotionally nuanced situations
- Curiosity about AI, machine learning, and conversational design (formal background not required)
- Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
- Excellent communication skills and ability to collaborate with cross-functional teams
- Highly organized with strong attention to detail
- Interest in supporting seniors, healthcare innovation, or mission-driven work
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
- Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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