Customer Success Manager specializing in First Alert product for public sector organizations. Driving adoption, renewal, and usage while fostering account growth across the US SLED region.
About the role
- Partner Success Manager collaborating with partners and ensuring their success using MealSuite's foodservice technology. Engaging in relationship management, account oversight, and customer education.
Responsibilities
- Collaborate cross-functionally – work with various internal teams to assist with successful project executions that align with partner goals, all in collaboration with the Manager, Strategic Partnerships.
- Develop partner relationships - Build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by MealSuite Partners.
- Oversee customer & partner account management – consult, create, and process quotations and sales orders (partner dependent), lead and report on partnership sales, conduct executive partner business reviews, and hold consultive calls and meetings for new upsells while introducing new product features as they are released.
- Bring partners up to speed on our product – provide demonstrations and consultive services to partner sales teams and/or end clients on MealSuite product offers and assist as a point of contact for potential issues and escalations.
- Ensure strategic vision and meet goals – participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment.
Requirements
- I have knowledge of foodservice, healthcare, or senior living industries, or a combination of all three.
- I gained my knowledge through 2+ years of direct experience in working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.
- I am familiar with contract negotiation, revenue-sharing models, and joint go-to-market strategies.
- I have experience in healthcare and senior living foodservice operations.
- I have experience with CRM tools, such as Salesforce, Hubspot, or something similar.
- I’m familiar with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology.
- I’m exceptional at communicating and have excellent presentation skills.
- I get most excited about collaborating with others, taking initiative for my work, being accountable, and driving results.
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.
Benefits
- Unlimited paid time off
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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