AI/ML Deployment Lead managing end - to - end AI lifecycle at U.S. Bank. Ensuring compliance and operational excellence with cross - functional collaboration.
About the role
- Senior Manager of AI-Enabled IT leading AI-driven strategies in the IT department. Shaping proactive internal IT systems with a focus on automation and efficiency.
Responsibilities
- Own and iterate the AI agent at the front of our service desk—refining its logic, integrations, and responses until it autonomously handles the vast majority of internal queries
- Lead a small team of IT specialists, shifting their focus from repetitive tasks to high-value engineering projects while staying hands-on when needed
- Build and maintain AI agents to automate IT engineering "heavy lifting"—including Identity & Access Management (IAM), onboarding/offboarding, and Mobile Device Management (MDM)
- Maintain a world-class cloud-first IT environment using Jamf, Intune, Okta, Google Workspace, Meraki, Slack, and Zoom—with an eye for automated troubleshooting
- Rebuild traditional IT workflows (Change Management, Incident Management) from the ground up, using AI to automate approvals, risk assessment, and documentation
Requirements
- Proven experience managing IT in a cloud-first, SaaS-heavy environment with expert knowledge of Jamf, Intune, Okta, and Google Workspace
- Hands-on experience working with LLMs, prompt engineering, or agentic workflows to automate business processes—you're already using tools like Claude and Gemini in your work
- Technically fearless with deep IT fundamentals (Mac/Windows, MDM, Networking), but you've realized AI is the future of the craft and you want to go all-in
- Automation specialist who believes manual work is a bug, not a feature—you thrive on finding ways to make systems talk to each other and eliminate repetitive tasks
- Strategic leader who can zoom out to manage budgets and vendor roadmaps, then roll up your sleeves to debug an API integration or tackle whatever the business needs
Benefits
- Company Equity
- 30 days holiday + bank holidays
- 5 days paid volunteering leave
- Health insurance
- Life Insurance
- Pension
- Access to mental health support
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