Hybrid Engagement Lifecycle Manager

Posted 2 days ago

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About the role

  • Engagement Lifecycle Manager managing Tinder's user-facing notification program. Coordinating with cross-functional teams to increase feature visibility and adoption in user engagement channels.

Responsibilities

  • Be the problem-solver first in line to help keep everything on track and drive the project from conception through execution, keeping all teams up to date on progress.
  • Be a crucial member to the team in ensuring campaigns are set up and deployed correctly to help to increase engagement and reduce churn.
  • Coordinate with internal partners (marketing / product managers / engineering) to ensure timely planning, creation, and deployment of all campaigns
  • Own day-to-day communication and project coordination with internal clients
  • Supervise Engagement dashboards and report findings with the team
  • Execute and report results of A/B and multivariate tests
  • Proactively find opportunities for process improvement and reducing execution complexity
  • Support product managers in managing expectations for project results, handling partner communications, and helping to implement an effective system of project management

Requirements

  • 2+ years of engagement experience (preferably with list sizes 150,000+)
  • Eye for detail to ensure campaigns and projects are up to specifications and out on time
  • Proven understanding of the app space and able to collaborate with business, design, engineering and product management
  • Experience with enterprise level Engagement platform (Iterable, Braze, Customer.io)
  • Knowledge of CAN-SPAM, GDPR and opt- in and opt-out practices.
  • Excellent communication skills and ability to interface effectively with other departments
  • Solid understanding of JSON, HTML, and SQL
  • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
  • Passion for collaboration and working in a team environment

Benefits

  • Flexible Vacation, 10 Sick Days
  • Time off to volunteer and charitable donations matched up to $15,000 annually
  • Comprehensive health, vision, and dental coverage
  • 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
  • 100% paid parental leave (including for non-birthing parents) and family forming benefits
  • Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual $3,000 stipend for your professional development
  • Investment in your wellness: access to mental health support via Modern Health, paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
  • Free subscription to Tinder Gold

Job title

Engagement Lifecycle Manager

Job type

Experience level

JuniorMid level

Salary

$110,000 - $115,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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