Business Analyst supporting European leadership teams by providing data analysis and insights. Collaborating with Finance, Operations, and HR to drive performance improvements in a leading medical equipment supplier.
About the role
- Workforce Analyst optimizing operational performance through accurate forecasting and resource planning. Developing daily forecasts and leading service calls with stakeholders to ensure alignment on performance.
Responsibilities
- Develop and maintain daily claims forecasts using multi-day work item methodologies, including backlog inventory and service level projections
- Lead daily service calls to align stakeholders on performance metrics, expected volumes, and operational priorities
- Maintain and validate centralized hiring plans to ensure headcount accuracy for workforce forecasting
- Provide insights and recommendations to optimize work distribution and improve service outcomes
- Support digital enablement initiatives by leveraging Power BI for performance dashboards and predictive analytics
- Collaborate with cross-functional teams to ensure workforce strategies align with business objectives
Requirements
- 3–5 years of experience in workforce management, forecasting, or capacity planning
- Advanced proficiency in Microsoft Excel (including complex formulas, pivot tables, and data modeling)
- Familiarity with Amazon Connect or other scheduling software
- Proficiency in Power BI for reporting and predictive analytics
- Strong stakeholder engagement and communication skills
- Experience in back-office planning or managing multi-day work items
- Basic SQL knowledge (asset but not required)
- Experience with contact center or workforce management tools (e.g., NICE, Verint), considered an asset
Benefits
- customizable benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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