Supervising a team overseeing compliance with regulatory requirements for GEICO's rating systems. Involves implementation and testing of rating systems changes.
About the role
- Implementation Manager at Manulife supporting distribution partners and delivering superior service to clients. Requires expertise in Group Benefits, relationship management, and project management.
Responsibilities
- Supports our distribution partners in the delivery of value-added benefits and superior service
- Represents Manulife professionally in client-facing meetings
- Delivers superior service to various client and consultant groups
- Builds and maintains connections with Clients, Consultants and Manulife’s sales and operational teams
- Coordinates and facilitates client and internal project team meetings
- Provides expertise on Manulife’s digital experience for group benefits clients
- Manages the implementation project, ensuring tasks are being completed, timelines are being respected, resources are available
- Tracks and reports the status of each project
Requirements
- Minimum five years of work experience in Group Benefits and/or account management.
- Thorough knowledge of Group Benefits products and services.
- Previous experience in a project management role/approach. (PMP an asset)
- Proficiency in all Microsoft Office products.
- Ability to influence decision makers at all levels.
- Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
- Strong customer-facing skills including expectation management, communication skills, information management.
- Strong organization and time management skills.
- Must have a valid driver’s license and a personal automobile.
- Bilingual (French and English) preferred but not required.
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
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