Senior Analyst supporting technology risk and controls assurance services across financial statement audits and SOC engagements. Functions with autonomy while mentoring junior team members.
About the role
- Director managing Integrated Approach Program Governance at Manulife. Overseeing governance forums, vendor activities, and program health with a focus on compliance.
Responsibilities
- Serve as the central point of coordination for the Integrated Approach Program, ensuring alignment across governance teams
- Establish and run program governance forums, including working groups and monthly steering committee (SteerCo) meetings, ensuring clear communication and effective decision-making
- Maintain the overall health of the program by proactively identifying risks, issues, and dependencies, and driving resolution
- Ensure seamless connectivity and collaboration across various stakeholders and workstreams
- Drive agile program execution to meet key deliverables, ensuring milestones are achieved on time and within scope
- Monitor program KPIs and metrics, providing regular updates to the Head of IAP Centralized Governance
- Lead problem-solving initiatives to address program challenges and risks in a timely and effective manner
- Oversee vendor activities to ensure alignment with program objectives, contractual obligations, and performance standards
- Manage vendor relationships, ensuring timely delivery of quality outcomes and value to the program
- Provide leadership and direction to a small team of program staff, fostering a culture of collaboration, accountability, and high performance
- Mentor and develop staff, ensuring effective delegation and capacity-building
- Leverage experience with GRC tools such as Archer or ServiceNow (SNOW) to support program governance, reporting, and execution
Requirements
- Bachelor's degree in Business, Risk Management, Information Technology, or related field
- Post-graduate degree or professional designation in a related risk, control or compliance domain is an asset
- Minimum of 10 years of experience in program management, governance, or a related leadership role
- Experience coordinating complex, cross-functional programs involving multiple stakeholders
- Strong background in Risk, Privacy, Compliance, Audit, or IT domains
- Hands-on experience with GRC tools such as Archer or ServiceNow (SNOW)
- Proven ability to lead agile execution and drive successful program outcomes
- Experience managing vendor relationships and overseeing vendor performance
- Prior experience managing teams with strong leadership and mentoring abilities
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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