AVP – CTO role leading engineering operations for Azure-based infrastructure at M&G. Focus on automation, incident management, and mentoring engineers in a global team setting.
Responsibilities
Lead engineering operations for cloud platforms and engineering-delivered services
Design and guide delivery of robust Azure-based infrastructure
Establish and manage operational service measures such as service levels and performance targets
Lead incident and problem management activities
Reduce manual effort by identifying repetitive tasks and driving automation
Build and improve CI/CD pipelines and infrastructure-as-code processes
Develop and maintain operational runbooks, observability standards, and monitoring practices
Partner with engineering and product teams
Engage stakeholders to communicate performance, risks, and improvements
Promote best practices in engineering operations and continuous improvement
Mentor and support the development of engineers across operations functions
Requirements
Minimum 12 years of relevant experience
Strong understanding of Azure services including compute, storage, networking and platform components
Knowledge of Azure governance practices including RBAC, Azure Policies, compliance and governance rollouts
Proficiency with infrastructure‑as‑code tools such as Terraform, ARM templates, Azure PowerShell and YAML
Experience creating and maintaining CI/CD pipelines using Azure DevOps
Strong skills in incident and problem management
Familiarity with observability tools like Azure Monitor, Datadog or any other APM platforms
Ability to apply engineering and automation principles
Understanding of service management processes and tooling such as ServiceNow
Strong stakeholder management and communication skills
Experience mentoring, guiding and developing team members
Awareness of cloud cost, capacity and optimisation practices
Strong understanding of Azure IaaS and PaaS foundations including VNets, Subnets, Firewalls and NSGs
Experience with scripting and programming languages such as Python, PowerShell, Shell
Experience with container and orchestration technologies including Kubernetes, Helm charts, Kyverno, and container registries
Familiarity with RedHat OpenShift and related container platforms
Experience using security and quality scanning tools such as SonarQube and Checkmarx
Working knowledge of Linux, Windows, OCI, Serverless services and Databricks
Experience with Power Platform and Power BI for automation and reporting.
Ability to independently solve problems and build robust solutions with minimal supervision.
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