Hybrid Quality Assurance Officer

at ComplyRight, Inc.

• Job title: Quality Assurance Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Miami, United States

About the role

• Quality Assurance Officer at Ocean Bank ensuring compliance and accuracy of deposit and loan portfolios. Performing audits and regulatory oversight with a focus on FNMA servicing and claims management.

Responsibilities

• Ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios
• Performing detailed audits, quality control reviews, and regulatory oversight
• Focus on FNMA loan servicing and claims management
• Responsible for identifying process improvements and automation
• Leading testing efforts pertaining to any product changes approved by Management
• Ensuring a complete and accurate User Acceptance Test (UAT) result
• Presenting audit conclusions and performing necessary retroactive lookbacks or audits
• Researching all legal issues or complaints related to Deposit-Lending Loans
• Overseeing FNMA relationship and ensuring compliance with Fannie Mae's rules
• Centrally handling all FNMA claims submitted by Ocean Bank and overseeing claims research

Requirements

• Bachelor’s Degree or equivalent in Business, Finance, or Accounting
• Five (5) years of experience in banking operations, loan servicing, or compliance
• Understanding of FNMA servicing guidelines and regulatory requirements
• Experience performing quality control reviews
• Leadership abilities to lead projects and manage people indirectly
• Ability to manage multiple tasks and projects
• Excellent customer service, organizational, interpersonal, and time management skills
• Strong written and verbal communication skills
• Computer knowledge of MS Software (Excel, Word and Outlook)