Hybrid Payment Support Specialist

at Mable

• Job title: Payment Support Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Client Accounts Admin Specialist working in Mable's team to resolve payment issues in the Disability and Aged Care sectors. Ensuring smooth funding access for clients by handling payment inquiries.

Responsibilities

• Solve complex payment challenges related to NDIS and HCP funding, ensuring smooth and timely claims.
• Process and respond to invoicing enquiries, providing accurate and efficient support.
• Build and nurture strong relationships with stakeholders across the Disability and Aged Care sectors.
• Maintain accurate records and keep information up to date in Salesforce.
• Manage receipts and allocations across multiple payment methods with precision and care.
• Reconcile bank accounts daily, proactively investigating and resolving discrepancies.
• Handle customer payments including direct debits, credit cards, and other transactions.
• Provide empathetic support to customers facing complex or escalated payment issues, via email and phone.

Requirements

• 2+ years’ experience in Accounts Receivable, NDIS Plan Management, Support Coordination, or the Disability sector (with exposure to payments).
• An understanding of NDIS funding (desirable).
• Exceptional problem-solving skills with the ability to think proactively and resolve issues effectively.
• Proven ability to manage escalations with empathy, efficiency, and professionalism.
• Outstanding customer service and communication skills, both verbal and written.
• Skilled in building strong, collaborative relationships with customers, colleagues, and Disability/Aged Care providers.

Benefits

• Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
• We’re a hybrid workplace, balancing time in the office with remote work.
• Get one extra paid leave day per quarter for what makes you happy.
• Acknowledge a significant day your way with family and friends.
• Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.