Business Administrator providing customer support and managing ticket inquiries for CUBE Bikes. Role focuses on customer communication via phone and email with a friendly team.
About the role
- Senior Application Administrator ensuring stability and support for banking applications. Responsible for incident resolution, monitoring, and maintaining service continuity as part of an engineering team.
Responsibilities
- Ensure high availability and stability of area-owned applications.
- Investigate and resolve incidents and service requests within defined SLOs.
- Support incident post-mortems, root cause analysis, and preventive action implementation.
- Document troubleshooting steps, known issues, and recovery procedures.
- Monitor applications health, logs and interfaces to detect and prevent service disruptions proactively.
- Perform configuration tasks, application deployments, and scheduled maintenance for applications in Linux and Windows environments.
- Participate in testing and rollouts for patches, upgrades, and new feature releases.
- Focus on automating operational tasks and improving deployment - build the guardrails, pipelines, and automation that lets the team move fast and deliver results.
- Collaborate closely with the Service Desk, DevOps, infrastructure, cybersecurity, engineering teams, vendors and Product Owners.
- Ensure adherence to compliance, data privacy, and security standards required in the banking sector.
- Manage observability toolset — dashboards, alerts, and runbooks using the Grafana stack (Grafana, Prometheus, Loki, Tempo, Alertmanager).
- Maintain and build GitLab CI/CD pipelines and support GitOps workflows.
- Manage and improve infrastructure using Terraform and Terragrunt.
- Write automation scripts in Bash and Python to remove recurring manual tasks.
- Manage workloads on Kubernetes (k8s) and contribute to cluster reliability.
Requirements
- At least 5 years of experience in IT application support or software engineering, preferably in the financial services sector.
- Familiarity with ITIL processes, especially incident, problem, and change management.
- Strong analytical skills, service mindset, and ability to work in high-pressure environments.
- Experience supporting applications in production environments.
- Availability for on-call rotations, maintenance and incident support outside business hours.
- Experience with monitoring and logging tools (e.g., Grafana, ELK).
- Solid understanding of GitLab pipelines and GitOps principles.
- Practical AWS knowledge — compute, networking, storage, IAM.
- Comfortable operating on Linux and Windows systems.
- Strong scripting skills (e.g., Bash, PowerShell, Python).
- Working knowledge of databases (e.g., Oracle, SQL Server).
- Hands-on experience with Terraform and Terragrunt for infrastructure-as-code.
- Kubernetes knowledge — deploying, troubleshooting, and maintaining workloads.
- Fluent English is required in spoken and written communication.
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year).
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun.
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more.
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes.
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year.
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed.
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life.
- Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor.
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