IT-Administrator providing 2nd Level Support for the logistics industry. Responsible for IT operations support and technical documentation maintenance.
Responsibilities
First point of contact for 1st/2nd level support and responsible for ensuring smooth IT operations
Support with installation, configuration and maintenance of client systems (notebooks, PCs, printers, thin clients and smartphones)
Administration and support of network infrastructure at remote sites
Support for central IT systems such as antivirus/security, backup, monitoring, Citrix farm and Microsoft 365 (M365) cloud
Creation and maintenance of technical documentation for our knowledge base and quick guides for end users
Assistance in coordinating external partners and service providers
Requirements
Completed vocational training in IT or a degree in an IT-related field
Career changers with relevant professional experience are also welcome
Experience in IT support for business users and end users
Knowledge in networking (TCP/IP, DNS, DHCP, VLAN, WLAN, routing, switching)
Experience in IT service management; ITIL certification desirable
Excellent communication skills, strong service orientation and a collaborative team spirit
Very good German language skills (C1) and good English skills (B2)
Benefits
Personal development: We support your professional growth through training in relevant and other interesting topics
Flexible working location: After completion of onboarding, the possibility of up to two days of home office per week
Vacation: 30 days of vacation per year
Pension & insurance: Employer contribution to company pension plan and occupational disability insurance
Additional benefits: Employee discounts via Corporate Benefits, bike leasing via JobRad, Wellpass, Nilo Health and employee parking
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