Hybrid Account Manager

at LogRocket

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $140,000 - $200,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Boston, United States

About the role

• Account Manager at LogRocket focusing on customer revenue growth through strategic sales management. Collaborate with teams to enhance customer experience and drive product expansion.

Responsibilities

• The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
• Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
• Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
• Define strategy to deliver maximum value through the LogRocket platform and partnership
• Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
• Recommend appropriate solutions that lead to existing and new product expansion and retention
• Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

Requirements

• 4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company
• Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
• Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
• Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
• Proven success breaking into new lines of business to increase revenue with existing customers
• Experience managing complex POCs
• Strong presentation skills, business acumen, and credibility with C-level executives
• Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
• Natural curiosity and consultative communication approach
• An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

Benefits

• Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!)
• Unlimited vacation policy
• Health, Dental, Vision benefits, 401k, commuter benefits
• Generous stock options
• Regular team outings and activities (from boat rides to paintball, we’ll try anything!)