LMS Manager overseeing the administration of a centralized content catalog for continuing education. Collaborating with various stakeholders to enhance user experience and compliance.
About the role
- Propositions Manager leading customer experience enhancements for Lloyds Banking Group. Collaborating with partners to design customer solutions and improve service delivery.
Responsibilities
- Leading the prioritisation, design and delivery oversight of the customer experience enhancements as part of the Aspirational Journeys programme in Longstanding
- Designing and overseeing the delivery of customer experience enhancements across end‑to‑end customer journeys
- Leading and championing customer solutions for Workplace customers serviced on Bancs (Diligenta platform) and customised treatment strategies for vulnerable customers
- Working collaboratively with a broad range of internal customers, including Customer Journey Managers and colleagues outside of Longstanding, to shape, agree and implement proposals
- Embedding a strong risk, governance and control mindset into change delivery and day‑to‑day ways of working
Requirements
- Knowledge of customer‑facing operations
- Proven experience of proposition management
- A working knowledge of Longstanding customers and products (Life, Pensions and/or Investments)
- A strong track record of stakeholder engagement, particularly Executive Communications
- Strong analytical skills, with the ability to interpret data and make informed decisions
- The ability to manage multiple initiatives and priorities simultaneously
- Experience of working with outsourced partners and tools such as Figma would be beneficial, but not essential.
Benefits
- We support flexible working
- Job Share
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