Infrastructure Specialist supporting enterprise voice platforms including Avaya and RingCentral. Balancing transformation with service stability while working in a hybrid environment.
Responsibilities
Support engineering activities by identifying risks and establishing controls
Maintain service stability while balancing ongoing transformation
Utilize management and observability tools to monitor system performance
Manage production health by tracking technical debt items
Collaborate with technical and business teams to solve technical issues
Requirements
Enterprise Voice Platform Expertise
Hands‑on experience supporting a 24/7 large‑scale enterprise
Exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys
Support ability to support engineering activities by identifying risks
Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI
Working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker
Strong communication and collaboration skills
Ability to maintain and improve production health
Proactive approach to resolving technical issues
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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