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About the role
- Customer Insight Manager ensuring strategic customer understanding and actionable insights for the company across various teams. Collaborating with Group to effectively frame business needs and influence stakeholders.
Responsibilities
- Act as a strategic partner to product, proposition, channel and marketing teams.
- Help frame business problems, prioritise where insight creates the most value, and turn complex data points into clear and actionable recommendations.
- Explore customer behaviours, market trends and research to build a robust view of what customers expect from us in a rapidly evolving landscape.
- Collaborate across the Group to embed customer understanding into decision making.
- Proactively surface emerging opportunities, and influence senior stakeholders with compelling storytelling.
- Shape future propositions and experiences that deliver value for both our customers and the business.
- Lead and deliver insight projects focused on customer behaviours, preferences and emerging trends across propositions, features and channels.
- Triangulate behavioural data, research, analytics and market intelligence to create holistic and commercially grounded recommendations.
- Prioritise and triage requests, shaping and challenging briefs to ensure clarity, focus and value.
- Translate complex data into simple, compelling narratives for senior stakeholders.
- Champion customer focused thinking and an insight led culture across the organisation.
Requirements
- Experience in customer insight, strategy or a related field, ideally within financial services or a similarly data rich environment.
- Excellent storytelling skills, able to translate data into compelling, action‑oriented narratives for senior stakeholders, using clear structure, engaging language and well‑designed visuals.
- Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
- Confident problem framing skills, able to turn ambiguous or open ended asks into clear and structured questions.
- Strong commercial understanding, including how insight connects to financial outcomes and business priorities.
- Ability to manage competing priorities, triage requests and work at pace in an agile environment.
- Strong collaboration skills, comfortable working across multiple teams and data owners.
- Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
- Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to create and share impactful insight.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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