Hybrid Expert Engagement Manager, Professional Services

at LiveRamp

• Job title: Expert Engagement Manager, Professional Services
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $113,500 - $170,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: BigQuery, Cloud, SQL
• Location requirements: Hybrid, San Francisco, United States

About the role

• Engagement Manager at LiveRamp responsible for delivering global services in data collaboration. Collaborating with clients and internal teams to maximize service delivery and customer satisfaction in a hybrid environment.

Responsibilities

• Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery.
• Accurately develop project and resource plans in collaboration with the client and LGS practice leads - evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines.
• Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope.
• Partner with client’s leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy, identifying new opportunities beyond the initial scope.
• Participate in or lead client meetings using a consultative approach.
• Own client relationships through project management - collaborate with customers and internal stakeholders to understand business objectives and goals.
• Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns.
• Identify challenges and develop practical recommendations to maximize customer value.
• Demonstrate a deep understanding of LiveRamp products and services.
• Provide mentorship and guidance to other team members where necessary.
• Ability to travel a few times a year.

Requirements

• 7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
• 3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus.
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
• Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc) and the ability to discuss SQL-based data transformation and schema mapping with client engineers.
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
• Comfortable discussing technical concepts and workflows with both product teams and data scientists.
• Deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media.
• Hands-on analytics (media, customer, digital, big data) experience a significant plus.
• Executive-level communication skills, both written and oral - ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives.
• Strong project management skills - must be able to multitask and manage multiple projects, workstreams, and programs.
• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners).
• Experience leading cross-functional teams - highly collaborative with strong interpersonal skills.
• Motivated to set and achieve goals and take initiative within the workplace - proactive, thorough, and transparent.
• Thrives in evolving teams and job functions - experience growing teams and new organizations from the ground up.
• Comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
• Willingness to travel at least a few times a year.

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
• Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located