Expert en sinistre automobile, responsable de la gestion des réclamations téléphoniques et de l'analyse des sinistres chez Intact. Vous assurerez un service à la clientèle multilingue et empathique.
About the role
- Insurance/Impounds Specialist responsible for processing insurance and impound activities at DFC. Overseeing vehicle lifecycle and ensuring accurate customer insurance coverage management.
Responsibilities
- Process insurance policy cancellation and lapse paperwork to the collection account.
- Establish and maintain tracking system for DFC customer insurance coverage.
- Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
- Confirm insurance claim status and update collection account status.
- Process “Guarantee of Title” paperwork needed for payment in timely manner.
- Contact and educate customers on total loss process and account responsibility until process complete.
- Verify additional contracts and process cancellations as needed.
- Contact insurance companies weekly to verify status of claim process and payment.
- Monitor customer account details for non-payments from contract cancellations and insurance companies.
- Educate and counsel customers on account terms and payment programs to resolve past due amounts
- Utilize various skip tracing methods and processes to locate customers as needed
- Maintain and ensure accurate, up-to-date customer account information.
- Manage end to end Impound process: Oversee lifecycle of impounded vehicles from initial notice, through legal hold, to recovery or abandonment.
- Fee Negotiation: Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
- Loss Mitigation: Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
- Documentation & Accuracy: Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
- Recovery Coordination: Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
- Previous auto insurance experience preferred
- Previous auto industry experience preferred
- Previous collections experience a plus, but not required
Benefits
- Health insurance
- 401(k) Retirement Plan
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- Employee Stock Purchase Plan
- Wellness Programs
Job title
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