IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
About the role
- NOC Monitoring & Support Analyst ensuring 24/7 smooth running of services for network providers in Lithuania. Engaging in monitoring, documenting, and customer support activities.
Responsibilities
- Monitor IT services and systems.
- Provide first-line customer support for B2B clients.
- Create and manage support tickets.
- Perform basic database checks.
- Document and pass on relevant information to the next shift.
- Follow established processes to ensure service quality.
Requirements
- Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service.
- Good incident response sense and ability to act with urgency.
- Fluency in English (spoken and written) for effective communication with our international team.
- Good communication, initiative skills and a customer-focused mindset.
- Strong attention to detail and ability to follow procedures.
- Ability to multitask and adapt to changes.
Benefits
- Flexible Work – Hybrid or fully remote options based on your location.
- Team Gatherings – Annual company events and team activities.
- Career Growth – Training bonuses for AWS certifications and other learning opportunities.
- Performance Bonuses – Company-wide annual bonus program.
- Referral Rewards – Earn up to €1,000 for referring new hires.
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