Assistant General Manager overseeing daily operations at U - Haul center in Oklahoma City. Responsible for team management and ensuring excellent customer service in the General Manager’s absence.
About the role
- BMS Contracts Manager overseeing service contracts and client relationships in retail sector. Ensuring compliance, commercial performance, and operational delivery for multi-site accounts.
Responsibilities
- Manage end‑to‑end BMS service and maintenance contracts across distributed retail estates.
- Ensure all contractual obligations, KPIs, SLAs, and performance metrics are met or exceeded.
- Review contract terms regularly, identifying risks, variations, or improvement opportunities.
- Ensure all documentation, site records, drawings, and service agreements remain accurate and up to date.
- Maintain structured contract governance including service reporting, audit trails, compliance checks, and documented performance reviews.
- Utilise service management systems to plan, track and monitor all reactive, PPM and remedial activities across the estate.
- Build strong working relationships with retail client representatives, FM partners, and internal teams.
- Hold regular review meetings, providing performance updates, reporting, and long‑term renewal planning.
- Provide clear monthly and quarterly KPI reporting, trend analysis, and improvement plans to support transparent client communication.
- Proactively identify service improvements, efficiencies, and value-add opportunities to enhance customer outcomes and support contract retention and growth.
- Own commercial performance, including forecasting, margin protection, and cost control.
- Monitor contract P&L performance including labour utilisation, subcontractor spend, recovery rates, and gross margin.
- Ensure accurate forecasting, purchase order control, and timely invoicing aligned to contractual terms.
- Coordinate with the ROC, Regional service teams and subcontractors to ensure effective planning, resource allocation, and service execution.
- Oversee mobilisation of new contracts, ensuring accurate asset information, PPM schedules, and BMS documentation.
- Promote a strong health, safety, and compliance culture across all activities, engineers, and subcontractors.
Requirements
- Experience managing service or maintenance contracts, ideally within BMS, HVAC, or building services.
- Some knowledge of BMS hardware/software platforms and controls integration
- Ability to communicate risks and issues in a timely and appropriate manner.
- Demonstrable management skills with knowledge and experience in standard methodologies.
- Strong decision-making ability and experience in identifying potential sources of risk and their potential impact on contract success
- The ability to communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels, both internal and external.
- Excellent commercial awareness and ability to interpret contract terms.
- Effective communicator with strong client‑facing and negotiation skills.
- Strong organisational skills and ability to manage multiple clients simultaneously.
- Experience coordinating high-volume, multi-site service operations using CAFM or service management platforms.
- Strong operational planning and workload management skills with the ability to balance reactive demand, PPM delivery, and customer priorities.
- Comfortable working with remote teams and cross-functional technical specialists rather than directly supervising trade engineers.
Benefits
- Competitive salary + Benefits
- Company Vehicle - Electric or Hybrid
- Expense for Travel and Accommodation
- Death in Service Policy
- UK Healthcare cash benefit
- Enhanced sickness pay policy
- Enhanced Maternity, Paternity, Shared Parental and Adoption Leave Policy
- Employee Assistance Programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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